INRIX is data driven. We are passionate about using platform data to examine the quality of our product and to continually improve on it. We are seeking a Quality Analyst to join our engineering team. This role will be a focused on both internal processes and external output.
The ideal candidate is passionate about working with and analyzing big data to drive insights across complex questions in order to drive enhanced customer experience with data-driven decisions. Technical aptitude and programming skills are of high value in this role. The role requires testing and iteratively improving on system output with the primary goal of providing a world class customer experience.
Core Responsibilities:
- Build a holistic understanding of our product features, assist in quality research and product validation.
- Develop powerful visualizations on customer behavior and usage.
- Participate in support ticket research and root cause analysis projects designed to improve customer experience.
- Analyze and validate data using statistical tools to answer product and business questions.
- Interface with business users and engineering teams to bridge the gap in terms of data needs and business logic understanding.
- Refine, improve and centralize team capabilities.
- Articulate vision, requirements & benefits, providing a solid technical rationale based on data findings.
The ideal candidate should be:
- Self-directed, passionate about data, and focused on delivering the right results.
- Able to apply programming acumen and a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact questions and present the insights in a concise and effective manner.
- An effective communicator capable of independently driving issues to resolution and communicating insights to both technical and non-technical audiences.
- Self-motivated, agile and driven to think out-of-the-box; creative.
Key Competencies, Qualifications:
- Unique mix of technical, development, project and program management skills.
- Ability to understand, translate and map business and product questions into analysis projects.
- Expertise in database technology with solid understanding SQL Server.
- Experience in analyzing big data using statistical tools/ Proficiency in advanced Excel functions.
- Knowledge of common analytics software packages would be helpful.
- QA automation experience.
- Excellent collaborative and consultative skills.
- College degree required, MSc/MA/ preferred but not necessary.
- INRIX is making a positive impact in the world as the fastest growing traffic intelligence platform in the world delivering smart data and analytics to solve transportation issues worldwide. INRIX is leading efforts to leverage Big Data to reduce the economic, environmental and individual toll of gridlock.
Some of our perks include:
- INRIX motorboat – Get your boat license and we’ll pay for the gas. You can walk from your office to the dock in 15 minutes. Take your family and friends skiing or tubing. Yes, it’s big and it’s fast!
- Free car – Well not really free... but we have a couple new test cars with the latest traffic technology that you can take home. We pay for the gas.
- Free parking! – We have a covered garage with plenty of spots to go around.
- Electric Vehicle Charger onsite
- Great Benefits – We’re as good, or better than most companies our size. We even pay 100% of our employees’ medical, dental, vision, and disability premiums.
- Lots of free food – We have free onsite snacks and drinks; Friday family style lunches, and stocked fridges with lunch items for everyday!
- Bonuses 2x per year and Stock Options – Because you like to be rewarded and recognized for your hard work.
- Open Ended Vacation Policy – You’re an adult and can manage your own vacation time. Work hard; play hard, and don’t bother counting the days.
- Family – We don’t believe that you should miss your child’s play because you have to attend a meeting. The CEO even sends a handwritten card and gift to your child on their special day. How many CEO’s do that?
Are you ready to join a different kind of company? Exciting things are happening all the time. Come join us!